For orders that are cancelled after dispatch and while in transit or rejected, applicable shipping and packing costs will be deducted before processing the refund. 


Due to uncertainty of COVID-19 restriction guidelines, delays might occur. Delays can be expected in remote areas.


Order deliveries will be made between 9 am – 8 pm Monday – Saturday.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.

Paradyes takes no responsibility for goods signed by an alternative person.

For any shipping related grievances, complaint should be registered within 48 hrs of the incident. 

Paradyes is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Returns will be applicable only in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as and when applicable. We would contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Contact us to initiate a return, In case you wish to know our replacement and refund policy, please email us at